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Performance Improvement Goal Outcomes


Easter Seals Hawaii 2012 Performance Improvement Goal Outcomes

Each year, Easterseals Hawaii (ESH) sets performance improvement goals to ensure we continue to assess and improve our services in the areas of effectiveness, efficiency, service access, and satisfaction. Below are key goals set for 2017. Data and a progress summary will be made available by March 31, 2018.

Effectiveness Home and Community Based Services (HCBS): At least 50% of Waiver participants will meet their training outcomes in 2017.

Effectiveness Early Intervention (EI): In 2017, ESH will refer families to non-mandated support services that are identified in the child’s Individualized Family Support Plan (IFSP) 90% of the time. Non-mandated services include but are not limited to respite, parent-to-parent support, community resources for housing, and continuing education.

HCBS Efficiency: Waiver revenue losses, due to billing errors, will be less than $500 (state-wide) in 2017.

 

EI Efficiency: All children referred for EI Services will have an initial evaluation and IFSP within 45 days of the referral. (This goal does not include referrals where the family or caregiver does not follow through with scheduled appointments or the 45 day time frame.)

EI Service access: Each child leaving EI services will have a Transition Conference at least 90 days prior to the child exiting EI services. (This goal does not include cases where the family or caregiver does not follow through with the scheduled conference or the 90 day time frame.)

HCBS Service Access: ESH will diversify the way it recruits DSW’s to fill at least 25% of vacant DSW positions within 90 days.

HCBS Satisfaction: 90% of the annual satisfaction survey respondents will indicate that they are ‘satisfied’ or ‘very satisfied’ with services.

EI Satisfaction: 90% of the annual satisfaction survey respondents will indicate that they are ‘satisfied’ or ‘very satisfied’ with services.

EI Satisfaction: 90% of the families exiting EI services will indicate that they are ‘satisfied’ or ‘very satisfied’ with services.